Support Center
Get help with ATME's anonymous driver communication platform
Getting Started
How to Register
- Download ATME from the App Store or visit app.atme.is
- Enter your email address and create a username
- Check your email and click the verification link
- Add your license plate number to receive messages
- You're ready to help your community!
How to Send a Message
- Enter the license plate number of the vehicle
- Select from our preset helpful messages
- Confirm your choice via email verification
- Your anonymous message is delivered instantly
How Recipients Receive Messages
Vehicle owners receive messages via text or app notification without seeing who sent them, maintaining complete privacy for both parties.
Troubleshooting
App Not Loading
- Check your internet connection
- Restart the app completely
- Update to the latest version from the App Store
- Restart your device if issues persist
Email Verification Problems
- Check your spam/junk folders
- Ensure your email address was entered correctly
- Wait up to 5 minutes for email delivery
- Contact support if verification emails don't arrive
Can't Find License Plate
- Verify the license plate number is correct
- Check that you selected the right state/province
- Some plates may not be registered in our system yet
- Try again later or contact support for assistance
Message Not Sending
- Confirm email verification is complete
- Check your internet connection
- Make sure you haven't reached daily message limits
- Restart the app and try again
Safety & Privacy
Our Privacy Commitment
ATME is designed with anonymity as the core principle. Recipients never see your name, phone number, or personal information. We don't store your location or track your movements.
Safety Features
- Email verification required for all users
- Preset messages prevent harassment
- Easy reporting system for inappropriate behavior
- Rate limiting prevents spam and abuse
- Automatic content filtering blocks inappropriate messages
What We Collect
We collect minimal information:
- Email address (for login and notifications)
- Username (can be anything, not your real name)
- License plate numbers you register
- Message content (temporarily, automatically deleted)
We do NOT collect:
- Your real name or personal identity
- Phone number or contact details
- Location data or GPS tracking
- Photos or personal images
Reporting Inappropriate Behavior
If you experience any problems:
- Use the in-app "Report" feature
- Email us at support@atme.is with details
- Include relevant information (license plate, time, issue description)
- Our team will investigate and take appropriate action
Community Guidelines
Great Messages Include:
- Safety alerts: "Your lights are on" or "Your door is open"
- Parking reminders: "Meter about to expire" or "This is a tow zone"
- Courtesy notifications: "You're blocking a driveway"
- Compliments: "Great parking!" or "Thanks for being courteous"
- Emergency help: "Your tire looks flat"
Remember
Keep messages helpful, brief, and positive. Think of it as being a good neighbor on the road. ATME is about building community and helping each other.
Frequently Asked Questions
Quick answers to common questions. View all FAQs →
How anonymous is ATME really?
Recipients never see your personal information. All messages are completely anonymous while maintaining accountability through email verification.
What if the license plate isn't registered?
You can send an invitation message. If they join ATME, they'll receive your original message within 30 days.
How fast are messages delivered?
Messages are typically delivered within seconds through push notifications, SMS, or email based on user preferences.
Is there a limit to messages I can send?
Individual users can send up to 50 messages per day, with a maximum of 3 messages per recipient to prevent spam.
Contact Support
Can't find what you're looking for? Our support team is here to help!
Email Support
Get help with technical issues, account problems, or general questions
Response within 24 hours
Enterprise
Universities, cities, and organizations interested in ATME for their community
Custom solutions available
Feedback
Ideas for new features, preset messages, or general suggestions
We love hearing from you!
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM EST
We aim to respond to all support emails within 24 hours during business days.