Frequently Asked Questions

ATME is an anonymous communication platform that allows drivers to send helpful messages to each other using only license plate numbers.

Here's how it works:

• Download the app and register with your email and license plate
• To message another driver, enter their license plate number
• Choose a message category or write a custom message
• Send it anonymously - they receive a push notification

Getting started takes about 60 seconds:

• Download the app from the App Store (iPhone) or Google Play (Android)
• Enter your email address
• Enter your license plate number
• Verify your email with a 6-digit PIN
• You're ready to send and receive messages!

That's it - just your email and license plate. No phone number, no personal information required.

Yes! ATME is completely free for everyone. You can:

• Send messages to other drivers
• Receive messages on your registered plate
• Report road hazards in your area
• Access emergency services integration

No subscriptions, no hidden fees, no ads.

ATME is available on:

• iPhone: Download from App Store
• Android: Download from Google Play

Both apps have the same features and your account works on either platform.

Yes, recipients need to be registered on ATME to receive messages. This is by design:

• It ensures people have opted in to receive messages
• It protects privacy - we don't contact people who haven't signed up
• It prevents unwanted spam to random license plates

If you try to message someone who isn't on ATME, the app will let you know they're not registered yet.

ATME is designed with anonymity as the core principle:

• Recipients never see your name, email, or any personal info
• Recipients only see the message content and category
• We don't share your information with other users
• Your license plate is never revealed to message recipients

We've built multiple protections against misuse:

• Rate limiting: Users can only send 5 messages per hour and 20 per day
• Block feature: You can block any sender permanently
• Report system: Flag inappropriate messages for review
• Account bans: Repeat violators are permanently removed
• Message categories: Guided options reduce harassment potential

You can also temporarily disable message reception anytime in your settings.

You have several options:

• Block: Tap the block button to never receive messages from that sender again
• Report: Flag the message so our team can review and take action
• Delete: Remove the message from your inbox

We take reports seriously. Users who violate our community guidelines face warnings, suspensions, or permanent bans.

We collect minimal information to provide the service:

• Email address (for login and notifications)
• License plate number (to receive messages)
• Username (optional, can be anything)
• Messages you send and receive

We do NOT collect:

• Your real name
• Phone number
• Home address
• Payment information (it's free!)

Location data is only used when you report a hazard, and only to show the hazard location to nearby users.

See our Privacy Policy for complete details.

We automatically delete data to protect your privacy:

• Messages: Automatically expire and are deleted
• Hazard reports: Removed after they're no longer relevant
• Account data: Deleted when you close your account

We don't keep permanent archives of your conversations.

ATME provides message categories to help you communicate quickly:

• Safety Help: "Your lights are on," "Your door is open," "Your tire looks flat"
• Ticket Prevention: "Meter is expiring," "Street cleaning today," "You're in a tow zone"
• Blocking Violations: "You're blocking a driveway," "Double parked," "Blocking emergency exit"

You can also write custom messages for situations not covered by the preset options.

Hazard Reporting lets you alert nearby drivers about road dangers:

• Potholes and road damage
• Accidents and traffic incidents
• Debris in the road
• Flooding or weather hazards
• Construction zones

When you report a hazard, ATME users in that area are notified. Your report includes the location so others know where to watch out.

Messages are delivered instantly via push notification. As soon as you hit send, the recipient's phone buzzes.

For this to work, the recipient needs to:

• Have ATME installed
• Have push notifications enabled
• Be registered with that license plate

Yes, we have limits to prevent spam and abuse:

• Messages: 5 per hour, 20 per day
• Hazard reports: 3 per hour, 10 per day

These limits are generous for normal use. If you're hitting them, you're probably sending too many messages!

Yes! When you receive a message, you can send a reply. This allows for quick back-and-forth communication while still maintaining anonymity.

You can also choose to simply acknowledge the message without replying.

Currently, each account is associated with one license plate. If you have multiple vehicles, you can update your license plate in your profile settings.

Multi-vehicle support is on our roadmap for future updates.

You can update your account information in the Profile section of the app:

• License plate: Go to Profile → Update your plate number
• Email: Contact us at team@atme.is to update
• Username: Can be changed anytime in Profile settings

To delete your account:

• Open the app and go to Profile
• Tap "Delete Account"
• Confirm your decision

Once deleted:

• You'll stop receiving messages immediately
• All your account data is permanently removed
• This action cannot be undone

You can also email us at team@atme.is to request account deletion.

Yes! We work with organizations including:

• Universities: Campus parking and student safety communication
• Municipalities: Community safety and parking enforcement
• Apartment complexes: Resident parking communication
• HOAs: Community parking and safety notifications

Contact us at team@atme.is to discuss how ATME can work for your organization.