Frequently Asked Questions
Everything you need to know about ATME's anonymous driver-to-driver communication platform.
Getting Started
ATME is an anonymous communication platform that allows drivers to send helpful messages to each other using only license plate numbers.
Here's how it works:
- Download the app and register with your email and license plate
- To message another driver, enter their license plate number
- Choose a message category or write a custom message
- Send it anonymously - they receive a push notification
Your identity stays completely private - recipients never know who sent the message.
Getting started takes about 60 seconds:
- Download the app from the App Store (iPhone) or Google Play (Android)
- Enter your email address
- Enter your license plate number
- Verify your email with a 6-digit PIN
- You're ready to send and receive messages!
That's it - just your email and license plate. No phone number, no personal information required.
Yes! ATME is completely free for everyone. You can:
- Send messages to other drivers
- Receive messages on your registered plate
- Report road hazards in your area
- Access emergency services integration
No subscriptions, no hidden fees, no ads.
ATME is available on:
- iPhone: Download from App Store
- Android: Download from Google Play
Both apps have the same features and your account works on either platform.
Yes, recipients need to be registered on ATME to receive messages. This is by design:
- It ensures people have opted in to receive messages
- It protects privacy - we don't contact people who haven't signed up
- It prevents unwanted spam to random license plates
If you try to message someone who isn't on ATME, the app will let you know they're not registered yet.
Tip: The more people in your community who join ATME, the more useful it becomes. Share it with neighbors and friends!
Privacy & Safety
ATME is designed with anonymity as the core principle:
- Recipients never see your name, email, or any personal info
- Recipients only see the message content and category
- We don't share your information with other users
- Your license plate is never revealed to message recipients
Important: While we protect your anonymity, we may cooperate with law enforcement in cases involving serious crimes or safety threats, as required by law.
We've built multiple protections against misuse:
- Rate limiting: Users can only send a limited number of messages per hour
- Block feature: You can block any sender permanently
- Report system: Flag inappropriate messages for review
- Account bans: Repeat violators are permanently removed
- Message categories: Guided options reduce harassment potential
You can also temporarily disable message reception anytime in your settings.
You have several options:
- Block: Tap the block button to never receive messages from that sender again
- Report: Flag the message so our team can review and take action
- Delete: Remove the message from your inbox
We take reports seriously. Users who violate our community guidelines face warnings, suspensions, or permanent bans.
We collect minimal information to provide the service:
- Email address (for login and notifications)
- License plate number (to receive messages)
- Messages you send and receive
We do NOT collect:
- Your real name
- Phone number
- Home address
- Payment information (it's free!)
See our Privacy Policy for complete details.
Messaging
ATME provides message categories to help you communicate quickly:
- Safety Help: "Your lights are on," "Your door is open," "Your tire looks flat"
- Ticket Prevention: "Meter is expiring," "Street cleaning today," "You're in a tow zone"
- Blocking Issues: "You're blocking a driveway," "Double parked," "Blocking emergency exit"
You can also write custom messages for situations not covered by the preset options.
Remember: Keep messages helpful and courteous. Think of it as being a good neighbor on the road.
Hazard Reporting lets you alert nearby drivers about road dangers:
- Potholes and road damage
- Accidents and traffic incidents
- Debris in the road
- Flooding or weather hazards
- Construction zones
When you report a hazard, ATME users in that area are notified. Your report includes the location so others know where to watch out.
Messages are delivered instantly via push notification. As soon as you hit send, the recipient's phone buzzes.
For this to work, the recipient needs to:
- Have ATME installed
- Have push notifications enabled
- Be registered with that license plate
Yes! When you receive a message, you can send a reply. This allows for quick back-and-forth communication while still maintaining anonymity.
You can also choose to simply acknowledge the message without replying.
For your privacy, messages automatically expire after 7 days.
The timestamp on each message (e.g., "16h", "2d") shows when it was received. Once a message reaches 7 days, it's permanently deleted from our servers.
You can also manually delete any message at any time from your inbox.
Account
Currently, each account is associated with one license plate. If you have multiple vehicles, you can update your license plate in your profile settings.
Multi-vehicle support is on our roadmap for future updates.
You can update your account information in the Profile section of the app:
- License plate: Go to Profile → Update your plate number
- Email: Contact us at team@atme.is to update
To delete your account:
- Open the app and go to Profile
- Tap "Delete Account"
- Confirm your decision
Once deleted:
- You'll stop receiving messages immediately
- All your account data is permanently removed
- This action cannot be undone
You can also delete your account from our Privacy Policy page or email us at team@atme.is.
Yes! We work with organizations including:
- Universities: Campus parking and student safety communication
- Municipalities: Community safety and parking enforcement
- Apartment complexes: Resident parking communication
- HOAs: Community parking and safety notifications
Contact us at team@atme.is to discuss how ATME can work for your organization.