Frequently Asked Questions

ATME is an anonymous communication platform that allows drivers to send helpful messages to each other using only license plate numbers.

Here's how it works:

• Enter a license plate number in the app
• Choose or write a helpful message
• Send it anonymously to the vehicle owner
• They receive it via SMS, email, or push notification

Getting started is easy:

• Visit app.atme.is or download our mobile app
• Create an account with just an email and username
• Verify your email address
• Register your license plate to receive messages
• Start sending helpful messages to other drivers!

No personal information required - just choose any username you like.

Yes! ATME is completely free for individual users. You can:

• Send unlimited messages
• Receive messages on your registered plates
• Use all core features at no cost

We do offer premium features for organizations and enterprises that need advanced functionality.

ATME is available on:

• Web Browser: Works on any modern browser at app.atme.is
• Android: Download from Google Play Store
• iOS: Coming soon to the App Store

Your account syncs across all devices, so you can send and receive messages anywhere.

ATME is designed with anonymity as the core principle:

• Recipients never see your name, phone number, or personal info
• We don't store your location or track your movements
• Messages cannot be traced back to your identity
• We only collect minimal data needed for the service to work

We take safety seriously and have multiple protections:

• Automatic filtering: AI blocks inappropriate content before delivery
• Report button: Easily report problematic messages
• Rate limiting: Prevents spam and harassment
• Account bans: Violators are permanently removed

You can also:

• Block messages from specific license plates
• Temporarily disable message reception
• Set message filtering preferences

We collect minimal information to provide the service:

• Email address (for login and notifications)
• Username (can be anything, not your real name)
• License plate numbers you register
• Message content (temporarily, automatically deleted)
• Basic device info (for app functionality)

We do NOT collect:

• Your real name or personal identity
• Phone number or contact details
• Location data or GPS tracking
• Photos or personal images

See our Privacy Policy for complete details.

We automatically delete data to protect your privacy:

• Messages: Deleted after 7 days
• License plate associations: Deleted after 30 days
• Account data: Deleted when you close your account
• Analytics: Only anonymous, aggregated data is kept

This ensures your conversations don't build up a permanent record that could compromise your privacy.

ATME is designed for helpful, positive communication. Great messages include:

• Safety alerts: "Your lights are on" or "Your door is open"
• Parking reminders: "Meter about to expire" or "This is a tow zone"
• Courtesy notifications: "You're blocking a driveway"
• Compliments: "Great parking!" or "Thanks for being courteous"
• Emergency help: "Your tire looks flat"

If a license plate isn't registered on ATME:

• The app will let you know they're not signed up yet
• You can choose to send an invitation message
• If they join ATME, they'll receive your original message
• Messages to unregistered plates expire after 30 days

This helps grow the ATME community while respecting people's choice to participate.

Messages are typically delivered within seconds through:

• Push notifications: Instant (if app is installed)
• SMS: 1-5 seconds
• Email: Usually under 1 minute

Users can choose their preferred delivery method in their account settings. Emergency-tagged messages get priority delivery.

We have reasonable limits to prevent spam and abuse:

• Individual users: 50 messages per day
• Same recipient: 3 messages per day maximum
• Rate limiting: Maximum 1 message per minute

These limits are generous for normal use but prevent harassment. If you need higher limits for legitimate organizational use, contact us about enterprise plans.

To protect privacy, we provide limited delivery information:

• ✓ Sent: Message left our system
• ✓ Delivered: Reached recipient's device/email
• Read receipts: Not available (to protect recipient privacy)

This balance gives you confidence your message was sent while protecting the recipient's privacy and anonymity.

Adding your license plate is simple:

• Go to your account settings in the app
• Select "Add License Plate"
• Enter your plate number and state
• Choose your notification preferences (SMS, email, push)
• Verify ownership if required

You can register multiple plates (family cars, work vehicles, etc.) under one account.

Yes, you can update your account information:

• Username: Can be changed anytime in account settings
• Email: Can be updated with verification
• Password: Can be changed anytime
• Notification preferences: Update anytime

Remember, your username doesn't have to be your real name - choose anything you like for privacy.

You can delete your account anytime:

• Go to Account Settings → Privacy & Security
• Select "Delete Account"
• Confirm your decision
• All your data will be permanently deleted within 24 hours

Once deleted:

• You'll stop receiving messages immediately
• All your account data is permanently removed
• Previous messages are automatically deleted per our retention policy

Yes! We offer enterprise solutions for:

• Universities: Campus parking and safety communication
• Cities: Municipal parking enforcement and citizen engagement
• HOAs: Community parking and safety notifications
• Events: Large gatherings, concerts, festivals
• Businesses: Employee parking and fleet management

Enterprise features include:

• Higher message limits
• Custom message templates
• Analytics and reporting
• Priority support
• Integration options

Contact us at enterprise@atme.is for pricing and demos.