Privacy Policy

Information you provide

Account Registration

You register a license plate and email address when you create an ATME account. License plates are used to route messages to you. Email is used for login verification only.

Messages

Messages you send and receive are stored temporarily on our servers for delivery. We do not sell, rent, or monetize your messages or data in any way. Ever.

Optional Information

You may optionally add a vehicle description to help senders confirm they have the right car. This information is visible only to message senders.

Information we don't collect

ATME is designed to protect your privacy. We do not collect:

• Your name
• Your home address
• Your phone number linked to your plate
• Your continuous location history or vehicle tracking data

Note: If you submit a Neighbor Alert report, your device's location at the time of the report is collected to identify the vehicle's location. See Community Reports for details.

Data retention

Messages are automatically deleted after 7 days. Upon account deletion, all associated data, including your license plate, email, messages, and any optional vehicle information, is permanently removed from our systems.

Third-party services

We use Amazon Web Services (AWS) for hosting, data storage, and infrastructure. AWS is the same trusted platform used by banks, hospitals, and government agencies.

We do not use:

• Third-party analytics or tracking tools
• Advertising networks
• Data brokers or resellers

Your data is never sold, shared with advertisers, or monetized in any way.

Push notifications

We send push notifications to alert you when you receive a new message. These notifications are delivered through Apple Push Notification Service (APNs) for iOS devices and Firebase Cloud Messaging (FCM) for Android devices, via our AWS infrastructure.

You can disable push notifications at any time in your device settings. Disabling notifications will not affect your ability to use the app or receive messages. You simply won't receive real-time alerts.

Community Reports (Neighbor Alerts)

ATME allows users to report parking violations through our Neighbor Alert feature. When you submit a report:

• Your device's location is collected to identify where the vehicle is parked
• The location (including street address) is shared with the vehicle owner if they are registered
• If the owner does not respond within the allowed time, the report and location may be shared with the community partner (e.g., university parking services) who manages that area
• Reports are retained for 30 days for dispute resolution, then deleted

Reporter identity remains anonymous to both the vehicle owner and community partners.

Security

Encryption

All data is encrypted in transit and at rest using industry-standard protocols.

Infrastructure

Our backend runs on Amazon Web Services (AWS) serverless architecture, the same infrastructure trusted by banks, hospitals, and government agencies.

Abuse Prevention

We use automated systems to detect and prevent harassment, spam, and inappropriate content. Users can block and report others, and patterns of misuse result in permanent bans. Message sending is rate-limited to 5 messages per hour and 20 messages per day to prevent spam and harassment.

Data sharing

We do not share your information except in these limited circumstances:

• To meet any applicable law, regulation, legal process, or enforceable governmental request.
• To enforce applicable Terms, including investigation of potential violations.
• To detect, prevent, or otherwise address fraud, security, or technical issues.
• To protect against harm to the rights, property, or safety of ATME, our users, or the public.
• With institutional community partners (such as universities or property managers) when a Neighbor Alert report is escalated due to non-response by the vehicle owner. Only the report details and location are shared; reporter identity is never disclosed.

Age requirement

ATME is intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18 years of age. If we learn that we have collected information from a user under 18, we will delete that information promptly.

Your rights

All Users

You have the right to:

• Request a copy of your data
• Request deletion of your account and all associated data
• Block other users from contacting you
• Report inappropriate messages or behavior

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at privacy@atme.is.

Updates

We will update this privacy policy as needed so that it is current, accurate, and as clear as possible. Your continued use of ATME confirms your acceptance of our updated Privacy Policy.

Contact Us

Effective as of January 2025
Last updated: January 25, 2026